The successful candidate will have specific responsibility for:

  • Resolving customer queries – phone, social media, email, post and events.
  • Subscriber management: Setting up subscriber accounts, organizing renewal letters, invoicing, lodging payments, e-docketing, accurate record keeping for ABC/accounts.
  • Developing plans and initiatives to both retain and add new subscribers.
  • Key point of contact for the Ag-Science schools programme (student subscriptions).
  • Technical support for our digital customers – e.g. app and desktop logins.
  • Archive management, back issue requests, store orders/merchandising.

    • Candidates are required to have:

  • 1 year + customer service experience essential
  • Strong communication and English skills with a proactive and positive approach to tasks
  • Multitasking skills – ability to log calls and process customer orders simultaneously
  • Microsoft Office skills: Word, Excel, Powerpoint.
  • Experience of databases, particularly CRM, an advantage.
  • Data entry experience.
  • Typing speed of 40wpm approx.
  • Professional, friendly, confident manner.
  • Farming / rural background desired but not essential.
  • Be an effective team player who is able to also work independently.

  • Applications will be treated in the strictest confidence.
  • The Agricultural Trust is an equal opportunities employer.

    • This is a fixed-term contract.

    Application deadline: 25 April 2019

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