Consumer advice: tips for returning items after the Christmas sales

Returning goods can be a hassle, but in Ireland there are laws in place to protect consumers and make things straightforward. Whether you are shopping online or in-store, knowning your rights and how to navigate returns ensures a smoother experience. Here are some essential tips for returning items.

Understand store policies

Each retailer is entitled to have their own returns policy, so you need to familiarise yourself with their specific terms. Some retailers may offer extended return windows during the festive season, while others are stricter. Many of the major retailers like Dunnes Stores, Arnotts and Harvey Norman have very clear guidelines posted on their websites, so review these before heading to the store or starting an online return.

Keep your receipts

Proof of purchase is essential for all returns. Receipts, gift receipts, or confirmation emails should be kept in a safe place until you are certain the item will not need to be returned. If you received a gift without a receipt, check if the store offers an exchange or the option of a credit note.

Check item conditions

Most retailers require items to be returned in their original condition. Ensure that the tags are still attached, and packaging is intact. Most will refuse returns if the item shows signs of use. For electronics, keep all accessories and packaging, as returning a partial item could lead to a reduced refund or a rejection.

Know your consumer rights

Under Irish law, if an item is faulty, consumers have the right to a full refund, repair, or replacement. This right applies regardless of the store’s policy. The Competition and Consumer Protection Commission (CCPC) outlines these rights, ensuring that customers are protected when items don’t meet quality standards. See ccpc.ie

Plan for shipping times

Returning online purchases involves shipping, so be aware of the timeline for returns and shipping costs. Some retailers offer an easy return process but may charge for postage. Always use tracked shipping or keep a valid proof of postage to avoid any disputes over missing packages later on.

Use gift receipts

If you have received a gift with a gift receipt, this simplifies the return or exchange process. Many stores offer store credit or exchanges with a gift receipt, allowing recipients to choose an item they prefer without involving the original buyer.

Extended return policies

Some stores, especially major retailers, extend their return windows during the Christmas season, providing extra time to decide if you want to keep or return an item. Check these dates on the store’s website.

Sales restrictions

Sometimes, items bought during sales or promotions may have different return conditions. Some stores may only offer exchanges or store credit for discounted items. Always check if there are special terms attached to sale purchases.

Verify differences

Some retailers have different policies for online and in-store purchases. For example, a product bought online might need to be returned through mail rather than in-store, or vice versa. Confirm the process on the retailer’s website to avoid wasted trips.

Leverage technology

Many companies use apps or online portals to initaite and track returns, making the process faster and more transparent.

Be patient

Post-Christmas shopping periods can be hectic and returning items can take time. Approach customer service with patience and a positive attitude. Retail staff are often under pressure during these busy times, and a friendly approach can make the process much smoother and more pleasant for everyone.

A Kerry native, Carol is the managing director of HerMoney & Contracting Plus Financial.

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